Do you offer online doctor consultations in English and Spanish?
Yes. Consultations are available in both English and Spanish by a registered doctor.Â
Yes. Telemedicine is a regulated medical practice conducted via secure, encrypted platforms and in line with professional medical standards.Â
Can residents, international or cross-border patients use this service?
If you need to renew your regular medication or obtain a specific prescription, we recommend our prescription request service. This involves requesting the service, completing a medical form sent to your email address, followed by a review by a doctor of the information provided. Based on the information and documentation submitted, an electronic prescription will be issued to your email address or to your pharmacy of choosing without the need for an online visit, making it significantly less expensive.
An online visit is recommended for symptom assessment and other the services offered.
For online consultations on weekdays from 9:00 AM to 5:00 PM: €49 | From 5:00 PM to 10:00 PM: €59.
For prescription renewals on weekdays from 9:00 AM to 10:00 PM: €29
For online consultations on Saturdays, Sundays, and Bank Holidays from 9:00 AM to 10:00 PM: €59
For prescription renewals on Saturdays, Sundays, and holidays from 9:00 AM to 10:00 PM: €39
Home or Hotel visits. Only in Barcelona on weekdays from 10:00 am to 5:00 pm: 199€
Home or Hotel visits. Only in Barcelona on bank holidays or out of hours until 10:00 pm: 249€
*Costs associated with reports or referral letters not included.
**Costs associated with the payment platforms not included.
***The visit lasts 10-12 minutes. If the video call exceeds 15 minutes, an additional €20 will be charged for every extra 5 minutes.
While we don´t bill directly to insurance companies, many patient successfully claim reimbursement through the insurer or use receipts for tax reliefs. We provide al the necessary documentation, to support your insurance claims.Â
Because of control regulation, ethics and risk of abuse, it´s best practice to assess with an in person consult with your GP to access this type medication. See our prescription policy.
There are limitations to telemedicine services. Medical emergencies, severe symptoms, or conditions requiring physical examination or procedures must be managed in person. See our disclaimer policy.